1U Aplikaciji

Otvori Aplikaciju i prijavi se.
Idi na Profil → Obriši profil.
Potvrdi brisanje.

Profil se briše odmah. Ako imaš povezanu banku, veza se gasi zajedno s Profilom.

2Bez Aplikacije

Ako više nemaš Aplikaciju, pošalji zahtjev na privacy@tutto.hr s adrese e-pošte povezane s Profilom (tvoj Google ili Apple račun). Inače ćemo zatražiti provjeru identiteta. Odgovaramo najkasnije u mjesec dana, besplatno.

3Što se briše

Brisanjem trajno gubiš pristup Računima, popisima i karticama. Profil i podatke o tebi brišemo, i kod naših pružatelja. Račune ne brišemo, nego ih trajno odvajamo od tebe.

Što	Kada
Profil, potrošnja, kartice, popis	Odmah iz baze, iz sigurnosnih kopija u 30 dana
Računi, stavke i tekst pročitan s računa	Odmah ih odvajamo od tvog Profila i uklanjamo podatke po kojima bi se mogli povezati s tobom (fiskalni identifikatori, broj računa, znamenke kartice). Tako anonimizirani ostaju u sustavu jer o njima ovise drugi dijelovi usluge.
Fotografije i PDF-ovi računa	Najkasnije 7 dana od skeniranja
Bankovne transakcije	12 mjeseci nakon gašenja veze radi sporova, zatim ostaje samo oznaka „potvrđen“
Poruke podrške	12 mjeseci nakon rješavanja

Anonimni, agregirani podaci koji se više ne mogu povezati s tobom ostaju. Detalji su u Pravilima privatnosti.

Your account

Delete your account

You can delete your tutto Profile yourself, whenever you like, with no notice period and no cost.

1In the App

Open the App and sign in.
Go to Profile → Delete profile.
Confirm the deletion.

Your Profile is deleted immediately. If you have a bank connected, the connection is switched off together with the Profile.

2Without the App

If you no longer have the App, send a request to privacy@tutto.hr from the email address linked to your Profile (your Google or Apple account). Otherwise we will ask you to verify your identity. We reply within one month at the latest, free of charge.

3What gets deleted

Deleting your Profile permanently removes your access to your Receipts, lists and cards. We delete your Profile and your data, including at our providers. Receipts are not deleted; instead we permanently separate them from you.

What	When
Profile, spending, cards, list	Immediately from the database, within 30 days from backups
Receipts, items and text read from Receipts	We immediately separate them from your Profile and remove the data that could link them to you (fiscal identifiers, receipt number, card digits). Anonymised in this way, they remain in the system because other parts of the service depend on them.
Receipt photos and PDFs	At most 7 days after scanning
Bank transactions	12 months after the connection is switched off, for disputes; after that only a "confirmed" flag remains
Support messages	12 months after resolution

Anonymous, aggregated data that can no longer be linked to you remains. Details are in the Privacy Policy.